Privacy Policy

Effective Date: 2 October, 2024

At ByeHotelier, we respect your privacy and are committed to protecting the personal data we collect and process while providing you services. This Privacy Policy explains how we collect, use, and protect your information and outlines your rights in relation to your data. By using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

• Hotel and Business Information: Including hotel name, address, contact details, and other business-related data provided by you or your representatives.

• Contact Information: Name, email address, phone number, and job title of hotel managers or other key contacts.

• Booking Analytics: Information related to bookings, occupancy rates, and other performance data to optimize revenue management.

• User Behavior: Data on how users interact with our website, including pages visited, time spent on the site, and links clicked.

• Payment Information: Payment details required to process transactions for our services, depending on the payment method you use.

2. How We Use Your Data

We use the information collected to:

• Provide and improve our services.

• Communicate with you about services, updates, and important notifications.

• Analyze booking analytics and website traffic to optimize our services for your hotel.

• Process payments and manage your account.

• Ensure compliance with legal obligations (GDPR, CCPA, etc.).

3. Data Protection

We take data security seriously and implement the following measures to protect your information:

• Encryption: Sensitive data such as payment information is encrypted both in transit and at rest.

• Access Controls: We restrict access to personal data to authorized personnel only.

• Data Retention: We retain sensitive data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Analyze website traffic and user behavior to improve your experience.

• Track marketing campaign performance and customer preferences.

You can control the use of cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

5. Third-Party Services

We may use third-party services, such as:

• Google Analytics: To monitor website traffic and analyze user behavior. Google Analytics uses cookies to collect information about how users interact with our website.

• Payment Processors: To securely handle payment transactions. Depending on the payment method used, your data may be processed by third-party payment providers compliant with security standards.

• Other third-party integrations for monitoring website traffic, providing revenue management or booking engine services, improving user engagement, or as part of delivering any other service that we have agreed to offer you. These third parties may have their own privacy policies, which we encourage you to review.

6. User Rights

As a user, you have the right to:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete data.

• Deletion: Request deletion of your personal data where it is no longer necessary for the purpose it was collected (subject to certain legal requirements).

• Objection: Object to the processing of your data in certain circumstances, such as for direct marketing purposes. If you would like to exercise any of these rights, please contact us at privacy@byehotelier.com.

7. International Data Compliance

We are committed to complying with international data protection regulations, including:

• General Data Protection Regulation (GDPR): If you are located in the European Union, you have additional rights under GDPR, including the right to data portability and to lodge a complaint with a supervisory authority.

• California Consumer Privacy Act (CCPA): If you are a resident of California, you have the right to know what personal data we collect, how we use it, and request its deletion. Our primary target audience is in Canada and the United States, but we may support partners in other countries. We will take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@byehotelier.com.

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